Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return — but only if the item arrived damaged or defective. We are unable to accept returns for any other reason (change of mind, wrong size, etc.).

To start a return, contact us at jason@eliteedgenutrition.ca with your order number and photos showing the damage. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately at jason@eliteedgenutrition.ca if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.

Exceptions / non-returnable items

Even if damaged on arrival, some items may not qualify for return due to their nature — perishable goods (food, flowers, plants), custom or personalized products, personal care goods, and hazardous materials, flammable liquids, or gases. Contact us if you have questions about a specific item.

Sale items and gift cards are not eligible for return.

Exchanges

We do not offer direct exchanges. If your return for a damaged item is approved, you'll receive a refund and can place a new order separately.

Refunds

Once we receive and inspect your returned item, we'll let you know if the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. It may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, contact us at jason@eliteedgenutrition.ca.